Frequently Asked Questions
Everything you need to know about shopping with 12th Tribe.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Shipping times vary based on your selected method at checkout.
What is your return policy?
We accept returns for store credit on unworn items with tags attached within 30 days of delivery. Please note that sale items and intimates are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your location and the weight of your package.
How do I find my size?
Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Can I change or cancel my order?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please email our support team immediately, and we will do our best to assist you before the order ships.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer Afterpay and Klarna for those who wish to buy now and pay later in interest-free installments.